Last updated: 25 July 2026

Privacy Policy

About this Privacy Policy

This Privacy Policy explains how Get Shoe collects, uses, stores and shares personal and business information through getshoe.lk and related customer communications.

Get Shoe is responsible for the information described in this policy.

Business address:
Get Shoe
160/05, Kandy Plaza
Prince Street
Colombo 01100
Sri Lanka

Landline: 0117 808 999
WhatsApp: 0777 156 987
Email: info@getshoe.lk

Information we collect

Depending on how you use the website, we may collect:

Your first name and last name.
Business name and business address.
City and postal code.
Telephone or WhatsApp number.
Email address.
Account username and password-protection data, including a securely stored password hash.
Wholesale application and approval status.
Products, designs, colours, sizes and quantities selected.
Shopping-cart, wishlist or comparison information.
Orders, payment preferences and fulfilment instructions.
Payment confirmations or deposit information supplied by you.
Delivery, collection or transport information.
Messages sent by email, WhatsApp, telephone or website forms.
Photographs or supporting information submitted for an incorrect-item or manufacturing-defect claim.
Internet Protocol address, browser type, device information, server logs and security records.
Cookie and website-session information.

We do not currently collect card details directly through the website. Bank transfers and cash deposits are processed through the relevant financial institution.

How we collect information

We collect information:

Directly from you when you register, contact us or place an order.
When you update your account information.
When Get Shoe staff record an application, order, payment, delivery or customer-service interaction.
Automatically through essential website cookies, server logs and security systems.
From payment, delivery or service providers where necessary to confirm or complete a transaction.

Why we use your information

We may use your information to:

Review and verify wholesale applications.
Create and administer customer accounts.
Approve, reject, suspend or manage wholesale access.
Display wholesale prices to authorised customers.
Process and review orders.
Check the 20-pair minimum-order requirement.
Confirm product availability and backorder arrangements.
Provide payment instructions and confirm payments.
Arrange collection, courier, freight, bus parcel or customer-organised transport.
Contact you about applications, orders, delays, cancellations, exchanges or support.
Maintain order, invoice, payment and business records.
Prevent misuse, fraud, unauthorised access and security incidents.
Diagnose technical problems and improve website operation.
Comply with applicable legal, regulatory, accounting or dispute-resolution requirements.
Send marketing messages only where permitted and where the required choice or consent has been provided.

Wholesale applications are reviewed manually. Get Shoe does not rely solely on automated decision-making to approve or reject an application.

Basis for processing

Depending on the circumstances, we process information because:

It is necessary to take steps requested by you or perform an order or business arrangement.
It is necessary for legitimate business, service, security or record-keeping purposes.
It is necessary to comply with an applicable legal obligation.
You have provided consent where consent is required.

Where processing is based on consent, you may withdraw that consent, subject to any lawful reason that requires us to retain or continue processing particular information.

Information required to use our services

Some information is required to review a wholesale application, create or manage an account, process an order, verify payment or arrange fulfilment. If you do not provide the required information, Get Shoe may be unable to approve or manage your wholesale account, process your order, confirm payment or arrange delivery or collection.

Cookies

The website may use cookies or similar technology for:

Website security and fraud prevention.
Login and account sessions.
Remembering customer preferences.
Shopping-cart operation.
Wishlist or product-comparison features.
Checkout and order functions.
Website performance and technical diagnostics.

Blocking essential cookies may prevent account, cart or checkout features from working correctly.

If Get Shoe later activates non-essential analytics, advertising or marketing cookies, the website’s cookie notice and consent choices will be updated before those cookies are used where required.

Embedded content and external services

Pages may contain links or embedded content from other websites or services, such as social-media services.

External providers may collect information, use cookies or record interaction according to their own privacy policies. Get Shoe does not control the privacy practices of independent external websites.

If you communicate with Get Shoe through WhatsApp, information may also be processed by WhatsApp or Meta according to their applicable terms and privacy policies.

Who we share information with

We may share necessary information with:

Authorised Get Shoe staff.
Website-hosting, backup, security, email and technical-service providers.
Banks and financial institutions used for payment confirmation.
Couriers, freight providers, bus parcel services or other transport providers selected for an order.
Accountants, legal advisers or other professional advisers.
Government, regulatory, law-enforcement or judicial authorities where disclosure is lawfully required.
Other service providers authorised to process information for Get Shoe under appropriate instructions.

Only information reasonably necessary for the relevant service should be shared.

Get Shoe does not sell or rent customer personal information.

International processing

Some hosting, communications, security, social-media or technical-service providers may process information outside Sri Lanka.

Where applicable, Get Shoe will take reasonable steps to use reputable providers and appropriate safeguards for such processing.

How long we retain information

Unless a longer period is required for accounting, tax, legal, fraud-prevention or dispute-resolution purposes, personal information stored through the website is generally retained as follows:

Inactive customer accounts: 36 months.
Pending orders: 7 days.
Failed orders: 30 days.
Cancelled orders: 12 months.
Refunded orders: 60 months.
Completed orders: 60 months.

Wholesale applications, customer-service communications and security records are retained for a reasonable period based on their administrative, support, security and legal purposes.

Information connected to a dispute, investigation or legal requirement may be retained until the matter and any applicable retention obligation have ended. Information may then be securely deleted or anonymised.

Information security

Get Shoe uses reasonable technical and organisational safeguards designed to protect information, including controlled administrative access, password protection, encrypted website connections, software maintenance, backups and security monitoring.

Passwords are stored using the website platform’s password-protection mechanisms and are not intended to be readable by Get Shoe staff.

No internet or storage system can be guaranteed to be completely secure. Customers should use a strong, unique password and report suspected unauthorised account access promptly.

Your choices and rights

Subject to applicable Sri Lankan law, you may request:

Information about the personal data held about you.
Access to relevant personal data.
Correction or completion of inaccurate information.
Updating of account or contact information.
Withdrawal of consent where processing relies on consent.
Objection to or restriction of particular processing where applicable.
Deletion of information where there is no lawful or necessary reason to retain it.

We may need to verify your identity before completing a request. Some requests may be limited where information must be retained for orders, accounting, fraud prevention, legal obligations or disputes.

Requests may be sent to info@getshoe.lk.

Marketing communications

Get Shoe will provide a practical way to stop optional electronic marketing messages.

Service messages relating to an account, application, order, payment, delivery, security or policy update are not treated as optional marketing communications.

Children

This website is intended for wholesale and business customers and is not designed for children.

Applicants and account holders must be at least 18 years old and legally able to enter into business arrangements.

Third-party links

The website may link to independent websites. Get Shoe is not responsible for the content, security or privacy practices of those websites. Customers should review the applicable external privacy policy before supplying information.

Changes to this Privacy Policy

Get Shoe may update this policy when website functions, business procedures, service providers or legal requirements change.

The latest version and its updated date will be published on this page.

Contact Get Shoe

Questions, corrections, requests or privacy concerns may be directed to:

Get Shoe
160/05, Kandy Plaza
Prince Street
Colombo 01100
Sri Lanka