Wholesale Footwear FAQs

Approved wholesale customers can view prices and place orders after signing in. Submit the Wholesale Registration form with accurate business and contact details. Applications are manually reviewed, normally within one business day, and approval is not guaranteed.

The minimum wholesale order is 20 pairs. Each pair in a fixed pack counts towards the minimum.

Yes. You may mix available designs, colours and sizes in the same order, provided the total order contains at least 20 pairs.

Submitting an order is a request and does not guarantee availability. Get Shoe reviews the products, minimum quantity, availability and fulfilment method, then confirms the final amount and payment instructions. Payment may be made by bank transfer, cash deposit or payment on collection, but only after Get Shoe confirms the order.

Free collection is available from Get Shoe, 160/05, Kandy Plaza, Prince Street, Colombo 01100, Monday–Saturday from 9:00 a.m. to 5:00 p.m. Other options include courier, freight or goods transport, bus parcel, and customer-arranged transport. The method, timing, and transport charge are confirmed for each order. Delivery and transport charges are not included in the website order total and must be paid separately. In-stock orders are normally dispatched within two business days after payment; mixed-availability orders are sent together when complete.

Contact Get Shoe as soon as possible through WhatsApp or another official channel. Cancellation or change requests are not automatic and depend on payment status, stock allocation, special arrangements and whether the order has been prepared for dispatch or collection.

Report defective goods or a wrong product, size or colour supplied by Get Shoe within two business days of delivery or collection. Keep the goods unused, unworn, clean and in their original packaging, and provide the order or invoice number with clear photos where requested. Approved cases may be resolved by replacement, refund or store credit.