Terms and Conditions

Last updated: 10 August 2026

About Get Shoe

These Terms and Conditions govern the use of getshoe.lk and wholesale purchases from Get Shoe.

Business address:
Get Shoe
160/05, Kandy Plaza
Prince Street
Colombo 01100
Sri Lanka

Landline: 0117 808 999
WhatsApp: 0777 156 987
General enquiries: info@getshoe.lk
Order enquiries: sales@getshoe.lk

By applying for a wholesale account, using an approved account or submitting an order, you agree to these Terms and Conditions.

Wholesale customers

This website is primarily intended for business and wholesale customers purchasing footwear for resale or other commercial purposes.

Wholesale prices and ordering facilities are available only to customers whose accounts have been approved by Get Shoe.

Nothing in these Terms excludes any right or remedy that cannot lawfully be excluded under Sri Lankan law.

Account application and approval

Applicants must provide complete and accurate information, including their name, business name, business address, WhatsApp number and email address.

Applications are reviewed manually, normally within one business day. Submitting an application does not guarantee approval.

Get Shoe may approve, reject, suspend or cancel an account where the information supplied is incomplete, inaccurate or misleading, or where the account is used improperly.

Customers are responsible for protecting their passwords and for activity performed through their accounts. Suspected unauthorised access must be reported to Get Shoe promptly.

Prices and product information

Wholesale prices are visible only to approved and signed-in customers.

Prices are stated in Sri Lankan rupees unless otherwise indicated. Applicable taxes, delivery charges and other agreed charges may be shown or confirmed separately.

Get Shoe makes reasonable efforts to ensure that product names, descriptions, photographs, colours, sizes and prices are accurate. Screen settings, lighting and production differences may cause minor colour or appearance variations.

An obvious pricing, description or technical error does not require Get Shoe to supply a product at the incorrect price or on the incorrect terms. Get Shoe will contact the customer to confirm the correct information.

Minimum wholesale order

The minimum wholesale order is 20 pairs.

Eligible designs, colours and sizes may be mixed to reach the minimum. Where a product is sold as a fixed pack, every pair contained in that pack contributes towards the minimum.

The cart and checkout may prevent submission when the required minimum has not been reached.

Order submission and acceptance

Customers must review their products, sizes, quantities, fulfilment method and contact information before submitting an order.

Submitting an order through the website is a request for Get Shoe to review and fulfil the order. It is not an immediate guarantee that every requested item is available.

Get Shoe will review the customer, products, quantities, minimum-order requirement, availability, delivery or collection method and payment preference.

An order is accepted only after Get Shoe confirms the available products, final amount, fulfilment arrangements and payment instructions.

Order confirmation and status information may be provided through the website, email, telephone or WhatsApp.

Stock availability and backorders

Stock quantities are not displayed publicly or to wholesale customers.

Orders may be submitted for products that are not immediately available. If an item is unavailable or requires additional delivery time, Get Shoe will contact the customer and explain the available options.

The customer may accept the proposed delivery time, change the affected products or request cancellation of the affected items.

Get Shoe may divide an order into available and backordered items only after discussing the arrangement and any related charges with the customer.

Payment

Customers must not make payment until Get Shoe has reviewed the order and provided payment instructions or confirmed that payment on collection is available.

Approved payment methods may include:

Bank transfer
Cash deposit
Payment on collection

The order number or payment reference supplied by Get Shoe should be included with the payment.

Orders paid by bank transfer or cash deposit will normally be processed after the funds have been confirmed. Any payment deadline will be included in the payment instructions.

Get Shoe will never change bank account details only through an unexpected message. Customers should verify suspicious payment instructions using the official contact details shown on this page.

Collection and delivery

Available fulfilment methods may include:

Collection from Get Shoe
Courier
Freight service
Bus parcel service
Transport arranged by the customer

The selected method, estimated timing, delivery address, transport charge and responsibility for arranging the service will be confirmed during order review.

Delivery dates and times are estimates unless Get Shoe expressly confirms otherwise. Get Shoe will inform the customer about known material delays.

Customers must provide an accurate address and contact number and ensure that an authorised person is available to receive or collect the order.

Inspection, incorrect items and manufacturing defects

Customers should inspect products promptly after collection or delivery.

A manufacturing defect, quantity shortage or incorrect item supplied by Get Shoe must be reported within two business days of receipt. The report should include the order number, product details, quantity and clear photographs where applicable.

Get Shoe may inspect the products before approving an exchange or other appropriate remedy.

Products must be kept unused and in their original condition and packaging while a claim is being reviewed.

Exchanges are not normally available for a change of mind, incorrect customer selection, resale difficulties or normal wear and tear. Any exception must be agreed by Get Shoe.

These conditions do not limit any remedy that must be provided under applicable Sri Lankan law.

Cancellation

Customers may request cancellation through WhatsApp or another official Get Shoe contact method.

A cancellation request is not automatically accepted. Get Shoe will consider whether payment has been made, products have been allocated or specially arranged, and delivery or collection preparation has started.

Where practical, Get Shoe will allow cancellation before dispatch or collection preparation.

Get Shoe may cancel all or part of an order if products cannot be supplied, payment is not received as instructed, customer information cannot be verified, misuse or fraud is suspected, or fulfilment becomes impracticable.

If Get Shoe cancels paid products that cannot be supplied, the applicable amount will be refunded or credited using an agreed method.

Customer responsibilities

Customers must:

Provide accurate account, delivery and payment information.
Check product designs, colours, sizes and quantities before submitting an order.
Use the wholesale account only for lawful business purposes.
Keep account access and wholesale prices confidential.
Follow payment, collection and delivery instructions.
Refrain from copying, scraping or misusing website content or customer information.

Electronic communications

The customer agrees that account, application, order and service communications may be provided electronically through the website, email or WhatsApp.

Electronic order records, confirmations and messages may be retained as business records, subject to applicable law and Get Shoe’s Privacy Policy.

Privacy

Get Shoe collects and uses personal and business information for account applications, customer verification, order processing, delivery, payment administration, support, security and legal or record-keeping requirements.

Further information about collection, use, retention, protection and customer rights will be provided in the Get Shoe Privacy Policy.

By submitting an application or order, the customer confirms that the information supplied is accurate and that they are authorised to provide it.

Website availability and intellectual property

Get Shoe may update, suspend or restrict parts of the website for maintenance, security or operational reasons.

The Get Shoe name, website design, photographs, text, product information and other content may not be copied, republished or commercially used without permission, except where permitted by law.

Events outside reasonable control

Get Shoe will not be responsible for a delay caused by events reasonably outside its control, including supplier delays, transport disruption, natural disasters, government restrictions, utility failures or communication-system failures.

Get Shoe will make reasonable efforts to inform affected customers and agree on an appropriate next step.

Limitation and statutory rights

To the extent permitted by law, Get Shoe is not responsible for indirect or consequential business losses resulting from website use, delayed availability or a customer’s resale arrangements.

Nothing in these Terms excludes liability for fraud, wilful misconduct or any liability or customer right that cannot legally be excluded.

Changes to these Terms

Get Shoe may update these Terms when business procedures, website functions or legal requirements change.

The latest version and its updated date will be published on this page. Terms applying to an accepted order will not be changed retrospectively without agreement where such a change would materially disadvantage the customer.

Governing law and disputes

These Terms are governed by the laws of Sri Lanka.

Customers should first contact Get Shoe so that any question or dispute can be reviewed and resolved directly where possible. This does not prevent either party from using a remedy available under Sri Lankan law.

Contact Get Shoe

Questions about these Terms, an account or an order may be directed to: